Workshop and Courses Terms and Conditions

ClaudiCemento LTD Workshop and Courses Terms and Conditions

  1.  These terms

1.1   These are the terms and conditions (Booking Terms) on which we will supply you with the:

1.1.1 ClaudiCemento microcement workshop and/or course (Course) (including access to our premises and administrative support associated with the Course); and

1.1.2 the workshop and/or course materials (Course Materials).

1.2  Please read these Booking Terms carefully before you purchase the place on  a Course. If you think that there is a mistake in these Booking Terms, please contact us to discuss.

  1.  Information about us

2.1  Who we are. ClaudiCemento LTD is a limited company with registered number 11820931, whose principal place of business is at Unit 7, Enterprise Row, Rangemoor Road, London, United Kingdom Company. Our registered VAT number is GB 319335893.

2.2  How to contact us. You can contact us by phone or email listed on our website.

2.3  How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us.

2.4  “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

  1.  Our contract with you

3.1  How we will accept your place on a Course. Our acceptance of your place on Course will take place when we contact you in writing to accept it, at which point a contract will come into existence between you and us based on these Booking Terms and any terms contained on the Website. If you book a place via our online shop then an automatic confirmation email will be generated and sent to you on receipt of your booking.

3.2  If we are unable to accept your booking, we will inform you of this and will not charge you the price of the Course. If you have already paid the Course fees and we do not accept your booking, we will provide you with a full refund.

  1.  Our rights to make changes to the Course

4.1  Minor changes. We may make minor changes to the Course such as (without limitation):

4.1.1 changes to reflect changes in relevant laws and regulatory requirements;

4.1.2 implementing minor adjustments and improvements – these changes will not significantly affect your participation in the Course;

4.1.3 changes to the individuals responsible for organising or delivering the Course, including the Course director, providing always that any replacements are of equivalent skill and qualification; and

4.1.4  changes to the location or structure of the Course venue.

4.2  More significant changes. In addition, we may make the following changes to the Course, or these Booking Terms (as applicable), but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund of the Course Fees:

4.2.1 changes to minimise delays that are beyond our control in accordance with paragraph 5.2; and

4.2.4 changes to the timing of the Course or suspension of the delivery of the Course due to any of the issues listed above.

  1.  The Course

5.1  Timing and location. Subject to the provisions of these Booking Terms, we will deliver the Course to you according to the timetable and location set out on the Website. The estimated start date of the Course will also be contained on the Website. More detailed timetables shall be notified to you in advance of the beginning of the Course.

5.2  We are not responsible for delays outside our control. If our delivery of the Course is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

5.3   What will happen if you do not give required information to us. We will need certain information from you so that we can deliver the Course to you. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result.

5.4  The Course is delivered in the English language. Unless we inform you otherwise, the Course shall be delivered in the English language and it is your responsibility to ensure that you are proficient in the English language to the extent necessary to participate in the Course.

5.5  Suitability of the Course. You are responsible for determining whether the Course is suitable for your needs.

5.6  Travel, visa, and other arrangements. Travel, accommodation, subsistence, insurance and any other arrangements outside of the delivery of the Course and the Course Materials are your responsibility unless we agree otherwise in writing. You are also responsible for arranging all necessary visas, permissions and consents required for the entire duration of your stay in the United Kingdom whilst you participate in the Course and you warrant to us that you have made these arrangements.

5.7  Online Courses. If the Course, or part of it, is delivered remotely via the internet, you are also responsible for ensuring you have the equipment, materials, and working space available to you to undertake the Course. Further information on what is required can be found on the Website or by contacting us using the contact details listed in paragraph 2.

5.8  Our policies. In attending the Course, you must conduct yourself in a professional manner at all times, observing and complying with our policies and procedures, including (without limitation) our health and safety rules.

  1.  Your rights to end the contract

6.1  Consider alternatives. Please note that if you have a right to end the contract in accordance with this paragraph 6 we encourage you to contact us in writing to discuss the issue first.

6.2  Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at in the sub-paragraphs below the contract will end immediately and we will refund the Course Fees to you. The reasons are:

6.2.1  we have told you about an upcoming significant change to the Course or these Booking Terms which you do not agree to (see paragraph 4.2);

6.2.2  we have told you about an error in the Course Fees or description of the Course or Course Materials and you do not wish to proceed;

6.2.3  there is a risk that the delivery of the Course may be significantly delayed because of events outside our control; or

6.3  Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most services or digital content bought online you have a legal right to change your mind and receive a refund. Save as set out in paragraphs 6.4 and 6.5, you have 14 days after the day we tell you we have accepted your place on the Course to change your mind and receive a refund.

6.4  Changing your mind if your Course is due to begin within the 14-day period. If your Course is due to begin within 14 days from the date of our acceptance of your place, then by continuing to engage with us in preparation for the Course you confirm that you agree to our services beginning within the 14-day cancellation period. If you have agreed to our services being delivered during the cancellation period, once we have completed the Course you cannot change your mind, even if the cancellation period is still running. If you cancel after we have started providing our services to you (including preparation for your participation in the Course) but before the Course finishes, you must pay us for the services provided up until the time you tell us that you have changed your mind (and such payment will include any costs we have incurred in preparing for your participation in the Course which we can no longer recover as a result of your cancellation).

6.6  Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind, you may still end the contract and cancel your participation in the Course. Whether or not you are entitled to a refund of the Course Fees depends on when you cancel your participation in the Course:

 Time of cancellation Refund % of Course Fees
More than 30 days before the Course begins 100% (subject to a £50 administration charge)
Between 30 and 21 days before the Course begins 75%
Between 20 and 14 days before the Course begins 50%
Cancellations received less than 14 days before the Course begins or after the Course has begun  0%
Failure to attend the Course at any point during the Course for any reason  0%
  1.  How to end the contract with us and cancel your participation in the Course (including if you have changed your mind)

7.1  Tell us you want to end the contract. To end the contract and cancel your participation in the Course, please let us know by calling the course team at the number on the Website or email us at Please provide your name, your phone number and email address.

7.2  Returning Course Materials after ending the contract. If you end the contract and cancel your participation in the Course for any reason after Course Materials have been dispatched to you or you have received them, you must return them to us. You must either return the Course Materials in person to where you received them, post them back to us at the address listed in paragraph 2 or (if they are not suitable for posting) allow us to collect them from you. Please email us at  for a return address or to arrange collection.

7.3  When we will pay the costs of return for Course Materials. We will pay the costs of return:

7.3.1 if the Course Materials are faulty or misdescribed (we have a duty to provide the Course Material in conformity with the contract); or

7.3.2 if you are ending the contract for the reasons listed in paragraph 6.1.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

7.4  How we will refund you. If you are entitled to a refund of any Course Fees, we will refund you the Course Fees by the method you used for payment.

7.5  When your refund will be made. We will make any refunds due to you as soon as possible and in any event within 14 days of termination of the contract.

  1.  Our rights to end the contract and cancel your participation in the Course

8.1  We may end the contract if you break it. We may end the contract for the delivery of the Course at any time by writing to you if:

8.1.1 you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;

8.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to deliver the Course; or

8.1.3 you do not follow our policies and regulations, in accordance with paragraph 5.8, when attending the Course or your behaviour is reasonably deemed unacceptable or unreasonable by us.

8.2  You must compensate us if you break the contract. If we end the contract in the situations set out in paragraph 8.1, you may still be entitled to a full or partial refund of the Course Fees depending on when the contract has been ended (this shall be calculated in accordance with the table at paragraph 6.6).

8.3  Other reasons we may end the contract: We may also end the contract and cancel your participation in the Course:

8.3.1 if there is a risk that the delivery of the Course may be significantly delayed because of events outside our control and we are unable to offer you a viable alternative; or

8.3.2 for any other reason at our discretion.

8.4  What we shall refund you if we end the contract under paragraph 8.3. If we end the contract under paragraph 8.3, you will be entitled to a full refund of the Course Fees in accordance with paragraphs 7.4 and 7.5.

In respect of paragraph 8.3.2 only,we will not be liable to you for any costs you incur other than the Course Fees. In all circumstances we shall only be liable to you for the Course Fees.

  1.  Price and payment

9.1  Where to find the Course Fees. The Course Fees are set out on the Website and are payable in GBP. The Course Fees include the fees for the Course Materials, unless otherwise stated on our Website. We take all reasonable care to ensure that the Course Fees advised to you are correct. However please see paragraph 9.3 for what happens if we discover an error in the Course Fees.

9.2  The Course Fees do not include expenses. Please note that the Course Fees do not include any travel, accommodation, subsistence, or visa expenses incurred by your or anyone else (unless otherwise agreed with us in writing). You are solely responsible for these expenses.

9.3  What happens if we got the Course Fees wrong. It is always possible that, despite our reasonable care, some of the Course Fees may be incorrectly priced. We will normally check the Course Fees before accepting your place on the Course so that, where the actual Course Fees is different than stated on our Website, we will contact you for your instructions before we accept your place on the Course.

9.4  When you must pay and how you must pay. We accept card payment and bank transfers.  When you must pay depends on the payment option you select, you may either select to:

9.4.1  pay the Course Fees via our Website; or

9.4.2  receive an invoice from us for the Course Fees, in which case the Course Fees must be paid by you within specified payment date on the invoice.

9.5  What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

  1.  Our responsibility for loss or damage suffered by you

10.1  We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation for breach of your legal rights in relation to the Course Materials including the right to receive Course Materials which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and for defective products under the Consumer Protection Act 1987.

10.2  Limitations on our liability to you. Subject always to paragraph 10.1, our total, aggregate liability to you for any foreseeable loss or damage you may suffer arising out of our:

10.2.1  breach of our obligation to deliver the Course with reasonable skill and care;

10.2.2  breach of any express paragraph of this contract (other than paragraph 7.3.1), or any pre-contract information or statement by us relating to services to be provided that is incorporated into this contract by the Consumer Rights Act 2015;

10.2.3  negligence; or

10.2.4  innocent or negligent misrepresentation, shall be limited to 150% of the Course Fees paid or payable by you.

10.3  We are not liable for business losses. We only supply the Course for domestic and private use. If you use any aspect of the Course for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  1.  How we may use your personal information

We will only use your personal information as set out in

  1.  Other important terms

12.1  We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

12.2  You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

12.3  Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

12.4  If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

12.5  Which laws apply to this contract and where you may bring legal proceedings. Subject to paragraph 12.6, these terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Courts in either the Northern Irish or the English courts.

12.6  As a consumer, you will benefit from any mandatory (i.e. required) provisions of the law of the country in which you are resident.  Nothing in these Booking Terms, including paragraph 12.5, affects your rights as a consumer to rely on such mandatory provisions of local law.

12.7  Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact your local citizens advice bureau or submit your dispute for online resolution to the European Commission Online Dispute Resolution platform.

Skip to content