Terms and Conditions
By placing an order with us, you confirm that you are 18 or over and agree to our terms and conditions. We will send an email to confirm receipt of your order. This does not constitute acceptance of your order; we will inform you by email once your order has been accepted.We reserve the right to reject any order for any reason. All orders are subject to stock availability and we will inform you promptly if any of the products ordered are not in stock. In the event that we are unable to reach you regarding the out-of-stock items, we will still process the remaining items in your order. If you have already paid for the unavailable items, we will issue a refund for their purchase price.
Your statutory rights are unaffected.
PRICING
Our prices are listed without VAT included. Please be aware that our prices are subject to adjustment without warning. On rare occasions, a wrong price for a product may be listed on our website. We reserve the right to increase or decrease the price to the right amount. We will inform you of the price alteration and you will have the option to either cancel the order or accept the revised price.
DELIVERY
Our products are generally dispatched within 2-3 business days after receipt of payment.
Our warehouse will be closed from the 5th of August 2023 until the 27th of August 2023.
No collection and dispatch services will be available during this time.
LAST DATE FOR ONLINE ORDERS
Thursday 3rd of August 2023 until 6pm
LAST DATE FOR LOCAL COLLECTION
Friday 4th of August 2023 until 5pm
Shipping fees include handling and packing fees as well as postage costs. Transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
We cannot be held liable for any third-party costs or charges incurred by you due to a missing or unchecked order, and will not offer compensation for late deliveries. We’ll always strive to meet the delivery timescales we provide, but won’t be responsible for any failure to deliver the order within this period, provided we deliver within 30 days of payment or within an extended timeframe we have agreed upon. If we cannot deliver within the given timescale, you will be given the option to wait or cancel your order, with a full refund including any delivery charges paid. Should no one be available to accept the delivery, it will be rescheduled for the following working day, with a possible additional handling charge. If no one is present to receive the redelivery, we may cancel the order and provide a refund minus any delivery and handling charges.
“Available on back order” status means that the item is not currently available for instant delivery, as we are either out of stock, or in the process of making a new one. It takes between 8-10 working days to receive a product ordered with “Available on back order” status.
Shipping fees include handling and packing fees as well as postage costs. Transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Orders for an area above 500m2 might be dispatched within 10-14 working days.Please contact us directly to obtain more details about the delivery times.
RETURNS
You have the right to return the purchased goods and obtain a refund without giving any reason.
The deadline to inform us that you want a refund expires after 14 days from the date on which you came into possession of the goods or in which a third party other than the carrier and indicated by you came into possession of the goods.
To exercise your right to a refund, you must inform us about this decision by email or phone within the 14 days calendar days of receiving your goods from us, and you will then have another 14 calendar days to return the items back to us.
Please send back or forward the item to the ClaudiCemento LTD registered address, immediately, and in any case not later than 14 days from the date on which you informed us of your withdrawal from this contract. The deadline is met if you send back the item before the deadline of 14 days.
To be eligible for a return, the item/s must be unused and in the same condition we sent it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase. Will not sign for or except returned items which are damaged.
REFUNDS
Once we receive your returned item/s, we will inspect it and notify you we have received your returned item/s. We will immediately notify you on the status of your refund after inspecting the item.
Once your return is approved, we will refund to you the payments received from you for the returned goods. We will make a refund using the same payment methods that you used in the original transaction, unless you have explicitly agreed otherwise. You will receive the credit within 14 days, depending on your card issuer’s policies.
You will be responsible for paying your own shipping costs for returning your item/s. Shipping costs are non-refundable. You will have to bear the direct cost of returning the items.
If you have any questions on how to return your item to us, please contact us.
You are only responsible for the reduction in the value of the item/s resulting from the use of it in a different way than was necessary to establish the nature, characteristics and functioning of the item/s.
The online colour charts should be used as a guide only, accuracy of the displayed colours will vary with screen resolution, device and shade range.
